We asked these Questions to our KBA customers:
Did McHales start the job according to schedule?
Did our workers arrive at your home on time?
Did we leave on time so as not to disturb you?
Were our workers courteous?
Did we leave your home clean?
Did the job come out as anticipate?
Are you satisfied with you remodeling project?
Would you recommend McHales KBA to your friends?
The results of the 134 Performance Survey returned to us from our KBA customers gave McHales KBA a score of over a 98% positive response.
These surveys forms are on display at our design center, which is in our Kitchen and Bath showroom if you care to see them.
Mr & Mrs Gallagher
“Brian was super on both baths. His workmanship is excellent and he was pleasant to have around the house.”
“I see no place for improvement (2nd thought) I ‘d like to see McHales taking care of painting or wallpaper as required as done in previous years”
Mr & Mrs Reed
“I am very satisfied – There’s no need for improvement”
“Both Brian and Mark were extremely helpful in answering question and making recommendations. Their experience and professionalism made all the Difference! Stephan was very customer oriented which is a plus in a salesman and so easy to work with. And I am so grateful to Sheila for helping me pick out tiles and fixtures for the Master Bath. It looks absolutely beautiful – I love it!! It was a bit of a challenge because of the colors I chose but the finish product is perfect! It is definitely not a man’s bathroom. Job well done by all!”
Mr & Mrs Buss
“Your workers were very friendly – impressive! Joe represented your company in an excellent manner – We felt very comfortable with Joe in our home during the day while we were at work.”
Mr & Mrs Mostochuk
“Just keep up the good job. We are really thrilled with the finish project. Joe was great; he’s very much a professional and nice person.”
Burt and Barbara Lampl
“We are very pleased with the entire bathroom and can’t believe we have no complaints!”
“I have nothing but the highest praise for your workers and the job they did. Thank you.”
Anna Mc Nally
“They don’t get better. Your workers did a excellent job”
“Warren and Dean did an outstanding job. We were very happy with our remodeling experience. Thank you.”
Karen M. Whitney
“It is clear that with your 50 years of experience you know how to plan and organize your jobs! For that we are grateful! With all of the attention to detail, we were surprised that the wires in the attic were not secured to a beam.”
Mr & Mrs Winski
“Just keep up the good work – John and Lou both did excellent jobs.”
“I am extremely happy. Everything is beautiful and finished on schedule. Please feel free to use me as a reference if needed.”
“Offer painting perhaps.”
Excerpts from an attached letter: “Like to express our thanks and appreciation; The process was very smooth from start to finish; Extremely happy with how the kitchen and bath turned out; Guest who have seen the rooms are very impressed; John Harrison made the difficult process seem easy. He stayed late and always accommodated our difficult schedules; We want to acknowledge Brian’s professional advice on topics where we were unsure; His work and everyone who worked on the project, was professional and first rate.”
Mr & Mrs Wolf
” It was wonderful. No need to change anything”
Mr & Mrs Hertenberger
“Don’t know. Your staff is great to deal with: they were polite and a pleasure to have for our remodeling project. It was a very clean process with your staff.”
Susan G. Anderson
“We wish we could give some constructive criticism but we were pleased with everything.”
Richard J. Siwinski
“Keep doing what you do. Also – it was very good to be in communications, such as, the morning calls to tell us of any delays or that workers were on their way”
We asked these Questions to our Service Customers.
Were all personnel Courtesy?
Did we respond to your needs if a timely fashion?
Did we leave the work area clean?
Would you recommend us to your neighbors and friends?
The results of the 149 Performance Survey returned to us from our Service Division Customers Resulted in giving McHale’s a score of over a 98% positive response. These survey forms are on display at our design center, which is in our Kitchen and Bath showroom if you care to see them.
Sherron Jones, Yardley
“I’m thrilled that I found such a dependable and professional workman as Rick!”
Susan Phinn, Langhorne
“Quick & efficient. We would and will use you in the future.”
Christine Mc Gary, Morrisville
“Everything is working great. Thanks so much for your help!”
John Schwenk, Langhorne
“Happy with the service.”
Kim Masciangelo, Yardley
“Very good service – thank you.”
Elizabeth Levitan, Oaktree Hollow
“Thank you for providing such excellent service.”
Fred & Cara Colacchio, Cider Knoll Langhorne
“We were very happy with all the work done by Rick. He did an excellent job.”
Kelly Iannacone, Yardley
“Service guy (Ralph) was friendly & amicable.”
Joanne Skaslek, Office Manager, Makefield Executive Quarters
“John G. was great. I recommended McHale’s here at work. I’ve used you at home for years and was always more than satisfied.”
Melissa Newell, Levittown
“Mark was extremely courteous and providing excellent service.”
Alex De Vicaris, Bensalem
“Excellent! Thanks so much!!”
Barbara Long, Langhorne
“Service was outstanding.”
Anne & Joe Radzuinas
“Mark was very prompt, professional, and courteous. We were very grateful he answered our emergency call so quickly. We will definitely call you for all of our plumbing needs in the future.”
Jim Di Baisio, Doylestown
“Cost was a bit higher than we expected, but the work and service was very good & we were satisfied.”
Charlotte Parrish, Yardley
“You totally rule over Sears!! Thanks!”
“Very good job!”
Jim Luttrell, Langhorne
“Tom was extremely quick to resolve the problem. Dealing with all of McHale’s was one of the better customer service experiences I’ve had. Thank you.”
Nina Paratore, Doylestown
“We were very pleased!”
Dr. Russo’s Office, Langhorne
“The two gentlemen were very polite and nice.”
Kirt Lear, Pipersville
“I felt that Rick was very honest and trustworthy. He is also very knowledgeable about his field. Give him a raise!! Ha Ha!”
Pete Liptrot, Twin Oaks
“John G. was very professional. His work was excellent quality.”
Larry Stern, Yardley
“Ralph was great. Helpful and explained everything. Wish all our service providers were as great!”
Rich Hasty, Fairless Hills
“Thank you for a great job.”
Beth Gulla, Snowball Gate
“Your guys were fantastic! Thanks so much. Will call again!”
Oxford Valley Medical Practice
“Thank you – you saved the day!”
Carla Hough, New Hope
“Professional, timely, and friendly.”
Tim Cunningham, Fort Washington
“Good job, reasonable price, smart efficient plumber.”
Alan Blumlein, Langhorne
“Rick was great – very professional.”
Dr. Jolly, Levittown
” Mark’s our hero!”
Margaret Klien, Warrington
“Great service, very helpful and courteous. Thank you!”
John Keepers, Sr, North Park
“Was well pleased with the work and friendly personality.”
George Manning, Twin Oaks
“We appreciate your help!”
Eleanor Letterio, Juniper Hill
“Joe came in after 8pm and worked until the job was finished and cleaned up. I was pleased with the job.”
Walter Gigler, Fairless Hills
“Will be redoing bathrooms & will keep you in mind. You run a very professional business.”
Pam Baxter, Yardley Commons
“I was impressed!”
Peggy Berger, Stonybrook
“Excellent service! Also, you were very dependable and arrived when you said you would.”
Rita Wagner, Langhorne
“Extremely satisfied. Thank you.”
Gene & Rita Allen. Warmister
“We were completely satisfied with the work that was done for us. We feel that your service representative was very nice and efficient.”
Barbra Corrado, Washington Crossing
“Joe F. is great! He is returning next week to do more work for us.”
Debbie Mennel, Morrisville
“Very pleased with prompt & efficient service, reasonable pricing, and courteous personnel. Thank you!”
Peg Lynch, Huntingdon Valley
“Kevin is a friendly guy and does great work. Everyone from your company is always so friendly and knowledgeable and honest. Keep up the great work! You guys are A+++!!
Joyce Albeser, Upper Orchard
“Your office handled my call and needs excellent – he even hurried up my appt. knowing I was a senior citizen – thanks!”
Don Recine, Langhorne